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Return and Refund Policy

Brand Name: konbca
Customer Service Email: let755146@gmail.com

Thank you for visiting and using the konbca website.

We value every customer’s shopping experience and aim to provide a clear and transparent Return and Refund Policy so that you can fully understand the relevant rules before placing an order.

This policy applies to products purchased through the official konbca website and explains the procedures regarding returns, refunds, order cancellations, product quality issues, and other after-sales matters.

Nothing in this policy is intended to limit or exclude any mandatory rights that consumers are entitled to under applicable law. If any provision of this policy conflicts with applicable law, the applicable law shall prevail.

1. Statutory Right of Withdrawal for EU Consumers

If you are a consumer in the European Union and make a distance purchase through this website, you generally have a 14-calendar-day statutory withdrawal period under applicable consumer protection laws. Unless a legally applicable exception applies, you may exercise your right of withdrawal without giving a reason.

For product orders, the 14-day period generally begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period:

Customer Support
Email: let755146@gmail.com

To help us identify your order, please include the following information in your email:

  • Order number

  • Product name

  • Recipient’s name

  • A statement indicating that you wish to return the product or withdraw from the order

After receiving your request, we will provide further return instructions based on the circumstances of your order.

2. Requirements for Returning Products

When exercising the statutory right of withdrawal, consumers may inspect and examine the product to the extent permitted by law in order to establish its nature, characteristics, and functionality.

To help prevent additional damage during the return process, we recommend that you:

  • Use the original packaging whenever reasonably possible;

  • Return the product together with its accessories, manuals, and other included items;

  • Use suitable packaging to protect the product;

  • Choose a return shipping method that provides tracking information;

  • Keep the tracking number and proof of shipment until the return process has been completed.

If the value of the product has decreased due to handling or use beyond what is necessary to establish its nature, characteristics, and functionality, the consumer may be responsible for the corresponding loss in value to the extent permitted by applicable law.

Different return conditions may apply to certain products or orders that are not subject to the statutory right of withdrawal, in accordance with applicable law and the information provided on the relevant product page.

3. Return Shipping Costs

For returns made under the statutory right of withdrawal, the direct cost of returning the goods is generally borne by the consumer, unless otherwise required by applicable law or unless we expressly agreed before purchase to bear such costs.

If the return is due to any of the following circumstances, the matter will be handled in accordance with applicable law:

  • The product received does not match the order;

  • The wrong product was delivered;

  • The product has a quality issue;

  • The product was damaged during transportation;

  • Any other circumstance for which the seller is legally responsible.

If you believe that a product has a quality issue, was damaged during transportation, or was incorrectly delivered, please contact us before returning the product so that we can review the situation and provide appropriate instructions.

4. Product Quality Issues, Transportation Damage, or Incorrect Products

If the product you receive has an apparent quality issue, was damaged during transportation, is incorrect, or otherwise does not materially conform to the order, please contact us as soon as reasonably possible:

Email: let755146@gmail.com

To help us assess the issue efficiently, please provide, where applicable:

  • Order number;

  • Recipient’s name;

  • Product name;

  • A detailed description of the issue;

  • Photos or videos of the product;

  • Any other information that may help us verify the issue.

After receiving the relevant information, we will review the matter based on the order details and applicable law.

Depending on the circumstances and applicable law, one or more of the following remedies may be available:

  • Product repair;

  • Product replacement;

  • Refund;

  • Price reduction;

  • Any other remedy required or permitted by applicable law.

This policy does not limit any statutory consumer rights relating to product conformity, legal guarantees, or other mandatory consumer protections.

5. Refund Method and Processing Time

Once a return, refund, or withdrawal request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.

For orders where the statutory right of withdrawal is exercised in accordance with applicable law, the refund will generally include the amount paid for the goods and, where required by law, the applicable standard delivery charges.

To the extent permitted by applicable law, we may withhold the refund until we have received the returned goods or until the consumer has provided evidence that the goods have been sent back, whichever occurs earlier.

Refunds will generally be issued using the original payment method used for the order, unless otherwise agreed by the parties or another method is required by applicable law.

After the refund has been issued, the actual time for the funds to appear in the consumer’s account may depend on the processing time of the bank, payment institution, or payment service provider. Therefore, the date on which we process the refund may differ from the date on which the funds are actually received.

6. Return and Refund Request Process

Step 1: Contact Us

Please send an email to:

let755146@gmail.com

We recommend including the following information:

  • Order number;

  • Product name;

  • Recipient’s name;

  • Type of request, such as return, refund, withdrawal, exchange, or product quality issue;

  • A description of the relevant issue;

  • Photos or videos where necessary.

Step 2: Request Confirmation

After receiving your request, we will review it based on your order information and the circumstances of the case.

If the product needs to be returned, we will provide return instructions by email, including the applicable return address and any relevant requirements.

Please do not send the product to any other address before receiving return instructions from us.

Step 3: Return the Product

If a return is required, please send the product according to the instructions we provide.

Please package the product appropriately. We recommend using a shipping method that allows the shipment to be tracked.

Please retain:

  • Tracking number;

  • Proof of shipment;

  • Relevant shipping records.

Please keep these records until the return process has been completed.

Step 4: Refund or Other After-Sales Resolution

After receiving the returned product, or receiving applicable proof of return shipment, we will process the matter based on the order details and applicable law.

Orders that qualify for a refund will be refunded in accordance with this policy and applicable law.

If an order is eligible for repair, replacement, or another applicable remedy, we will contact you using the contact information you provided.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

Email: let755146@gmail.com

If the order has not yet entered the shipping process, we will make reasonable efforts to assist you with cancellation based on the actual order status.

If the order has already entered the processing or shipping stage, it may not be possible to cancel it directly.

In such circumstances, if you have a statutory right of withdrawal, you may request a return or refund after receiving the product in accordance with this policy and applicable law.

Because orders may enter processing and delivery shortly after being placed, please contact us as soon as possible if you wish to cancel an order.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available in your location and for your specific order, the available payment methods will be those displayed on the checkout page at the time of purchase.

For orders supporting COD, consumers will generally be required to pay the applicable order amount to the delivery person upon delivery, in accordance with the terms of the order.

To help avoid delivery failures, please ensure that the following information is accurate:

  • Recipient’s name;

  • Delivery address;

  • Contact telephone number.

If a COD order qualifies for a refund, we will determine the appropriate refund method based on the actual payment status of the order and applicable law.

The specific refund method may vary depending on the actual payment method, order status, and payment channel.

9. Statutory Exceptions and Special Products

Under applicable law, the statutory right of withdrawal does not apply to every product or transaction.

Legally recognized exceptions may include, for example:

  • Products made or customized according to the consumer’s specifications;

  • Certain sealed products that are not suitable for return for reasons of hygiene or health protection once unsealed;

  • Other products or transactions for which the statutory right of withdrawal does not apply under applicable law.

Where a product is legally subject to an exception from the right of withdrawal, we will provide the relevant information to consumers to the extent required by law.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights provided by applicable law.

10. Return and Refund Notes

To help us process your after-sales request more efficiently, please note the following:

  • We recommend contacting customer service before returning any product;

  • Please provide accurate order information;

  • Please keep your return tracking number and proof of shipment;

  • Please use appropriate packaging when returning products;

  • If the product is damaged, defective, or incorrect, please provide clear photos or videos whenever possible;

  • Please do not unnecessarily modify or disassemble the product;

  • Please do not send the product to an address that has not been confirmed by us;

  • Please retain relevant emails and shipping records until the return process has been completed.

11. Contact Us

If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or other after-sales matters, please contact us:

konbca Customer Support

Email: let755146@gmail.com

To help us identify your order quickly, please include your order number and detailed information about your inquiry in your email.

We will review your request based on the order information and circumstances of the case and contact you by email.

Thank you for choosing konbca.

We are committed to providing consumers with clear shopping information and reasonable, transparent after-sales service.