Shipping Policy

Thank you for choosing konbca.

This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur. We aim to process orders efficiently and arrange delivery through appropriate shipping services based on the destination and availability of the products.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory consumer rights provided under applicable law.

1. Shipping Destinations

konbca currently provides standard shipping services to the following European countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

Shipping availability may vary depending on the product, inventory status, warehouse location, and transportation conditions.

If your destination is not listed above, please contact our Customer Support team before placing an order to confirm whether delivery can be arranged.

2. Shipping Fees

We currently offer Free Standard Shipping to the destinations supported by our store.

The shipping method and carrier may be selected according to the destination, warehouse arrangements, product availability, and applicable transportation routes.

Depending on the order, delivery may be handled by carriers such as:

• DHL

• UPS

• FedEx

• DPD

• Other qualified logistics providers

The carrier used for an order may vary. We reserve the right to select or change the carrier when reasonably necessary to facilitate delivery.

If any shipping-related charge is applicable to a particular order, the relevant information will be presented during the ordering process where required by applicable law.

3. Order Processing

After an order has been successfully confirmed, we generally require 3–5 business days to prepare and dispatch the order.

Orders are normally processed Monday through Friday, excluding applicable public holidays.

Processing may take longer during circumstances such as:

• Public holidays

• Promotional periods

• Unusually high order volumes

• Inventory adjustments

• Warehouse-related delays

• Unexpected technical or logistics issues

We will make reasonable efforts to process orders as promptly as possible.

4. Estimated Delivery Time

Once an order has been dispatched, standard transportation generally takes approximately 5–8 business days.

Shipping Stage	Estimated Time
Order processing	3–5 business days
Transportation after dispatch	5–8 business days
Estimated overall timeframe	Approximately 8–13 business days
Standard shipping fee	Free

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by factors including the destination, carrier schedules, customs or border procedures, local delivery conditions, public holidays, severe weather, transportation congestion, and circumstances outside our reasonable control.

Where applicable law provides a mandatory delivery period or other consumer protection relating to delivery, those legal requirements will prevail.

5. Dispatch Confirmation and Tracking

Once your order has been shipped, we will normally send a shipping confirmation by email.

Where available, the notification may include:

• Confirmation that the order has been dispatched

• Tracking number

• Carrier information

• Instructions for checking shipment status

Tracking information may not appear immediately after dispatch. It can take some time for the carrier to register the parcel and update its tracking system.

If your tracking information remains unchanged for an unusually long period, please contact us at:

Email: let755146@gmail.com

Please include your order number whenever possible so that we can locate the relevant order more efficiently.

6. Delivery Delays

Although we work to meet the estimated delivery timeframe, delays may occasionally occur during transportation.

Possible causes include:

• Seasonal or peak shipping volumes

• Public holidays

• Promotional campaigns

• Customs inspections

• Severe weather

• Local delivery disruptions

• Carrier operational changes

• Transportation restrictions

• Force majeure events

• Other circumstances beyond reasonable control

If your order has substantially exceeded the estimated delivery timeframe, please contact Customer Support.

We will review the available order and tracking information and, where reasonably possible, communicate with the relevant carrier to assist with the inquiry.

7. Changes to Shipping Information

Before Dispatch

If your order has not yet entered the dispatch stage, you may contact us to request changes such as:

• Correcting a delivery address

• Updating contact information

• Correcting certain order details

• Requesting order cancellation

Please contact us as soon as possible. Once an order has entered processing or shipping, changes may no longer be possible.

We will make reasonable efforts to accommodate requests that can still be processed, but we cannot guarantee that every change request can be completed.

After Dispatch

Once a parcel has been dispatched, the delivery address generally cannot be changed directly through us.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or unverifiable delivery address or contact information, we may need to discuss available options with the customer.

Any additional transportation or redelivery costs will be handled according to the circumstances of the order and applicable law.

Nothing in this section limits any mandatory consumer rights available under applicable law.

8. Customs, VAT and Other Charges

Depending on the destination country, product, order circumstances, and applicable regulations, an order may potentially be subject to:

• Import duties

• Value Added Tax (VAT)

• Customs processing charges

• Clearance-related fees

• Other legally applicable charges

Where applicable law requires us to provide information regarding such charges, the relevant information will be communicated during the ordering process or through the appropriate available channels.

The treatment of customs duties, VAT, and other charges may differ between countries and individual orders. Customers should also consider the import and tax requirements applicable in their destination country.

9. Damaged or Incorrect Deliveries

Please contact us as soon as reasonably possible if:

• The outer package appears to have been seriously damaged during transportation; or

• The product received does not correspond to the product ordered.

To help us investigate the issue, we may request:

• Order number

• Recipient name

• Email address used for the order

• Tracking number

• Photos of the received product

• Photos of the outer packaging

• A description of the problem

We will review the available order, product, and delivery information and determine the appropriate next steps based on the circumstances and applicable law.

Any statutory rights relating to defective products, damaged deliveries, or incorrect products remain unaffected.

10. Lost or Missing Parcels

If tracking information indicates that a parcel may have been lost or has encountered a significant transportation problem, please contact us.

We may review:

• Tracking information

• Carrier updates

• Order records

• Delivery status

Where appropriate, we will reasonably assist in communicating with the relevant carrier and determining the next available solution.

Any responsibility and remedy will be handled in accordance with applicable law and the circumstances of the individual order.

11. Failed Delivery

A delivery may fail for various reasons, including:

• Incorrect delivery address

• Incorrect or unreachable contact information

• No one available to receive the parcel

• Repeated unsuccessful delivery attempts

• Refusal to accept the parcel

• Other customer-provided information or actions affecting delivery

If a delivery attempt is unsuccessful, we may contact the customer to determine whether redelivery, return, or another appropriate solution is available.

Where additional shipping or redelivery costs arise, these will be handled according to the actual circumstances and applicable legal requirements.

Mandatory consumer rights, including applicable withdrawal and refund rights, are not affected by this section.

12. Events Beyond Our Reasonable Control

Order processing or delivery may be affected by events that are outside our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• War or significant civil disruption

• Government actions

• Major transportation interruptions

• Significant logistics system failures

• Internet or communication failures

• Other unforeseeable events that cannot reasonably be prevented or controlled

When such circumstances occur, we will take reasonable practical steps to reduce their impact where possible and provide relevant updates when appropriate.

13. Consumer Rights

This Shipping Policy does not remove, reduce, or otherwise restrict any mandatory consumer rights granted under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will take precedence.

For additional information, please refer to the other policies available on our website:

• Return & Refund Policy — information about returns, refunds, and applicable withdrawal rights.

• Privacy Policy — information about personal data and cookies.

• Terms of Service — information about website use, orders, payments, and other service terms.

14. Contact Us

If you have questions about shipping, order processing, delivery estimates, tracking information, delays, lost parcels, or other delivery-related matters, please contact:

Customer Support
Email: let755146@gmail.com

When contacting us, please provide your order number and tracking number where available, together with a brief description of the issue.

This will help us review your request more efficiently.

Thank you for choosing konbca.